(a little bit long but here is the story of our incredible journey last weekend, in case anyone is interested in details. jet lag makes for quiet, early morning blogging hours…)
I left the United States, or tried to, Thursday August 28. I was going home. My intent was to land in Djibouti at 2:45 a.m. Sunday morning. I would pass through Chicago, Doha (Qatar), Nairobi (Kenya), Addis Ababa (Ethiopia). On Saturday I had a required 22 hour layover during which I would drop my kids off at boarding school, see their new high school dorms, meet their dorm parents, and generally ensure things were off to a good start for their freshman year.
The flight from Minneapolis left almost two hours late and we were off on the adventure of a lifetime. And here is lesson number one:
We had a bad time. We weren’t suffering. Some might call what we have been through these past five days (I’ll say five because I started on Thursday and ended on Monday) suffering.
I suppose in the dictionary meaning of the word, they would be right. It was hard, stressful, exhausting, confusing, frustrating, enraging, and completely out of my control. But in the emotional sense, I feel funny calling it suffering. Every plane flew safely. We spent one night in a nice hotel on American Airlines’ dime. We spent over $200 in food vouchers on, again, American Airlines’ dime. We dealt with staff who, though not god-like in their ability to solve our problems, were empathetic and seemed genuinely concerned about our welfare.
We were not shot at, our homes were not destroyed by fire or earthquake or flood or war, we broke no bones, felt little hunger, had no sense of our lives being in danger. We weren’t victims of a crime or violence.
We were tired and sore from lugging bags (had to check and recheck them multiple times) and wanted a shower, a toothbrush (never, ever, never forget your toothbrush on international flights), and a place to lie down but that is not the same as wanting a child not to have cancer, to not have been evicted from a home, to have a reliable source of income, or a stable and functioning government.
Due to our late departure we missed our connection, by less than five minutes, to Qatar. We ran, we sweat, we pleaded but the plane taxied away before our very eyes. After retrieving our luggage, we dragged the bags to the Radisson.
Here are lesson number 2 and 3: A little calmness goes a long way and misery loves company. Another woman had to retrieve her bags because her flight had been cancelled. She was furious. She insulted the lost baggage employee, insulted the airline, called people names, yelled, and generally made a stink.
Not because of any strength of character on my own part but simply because I was already too tired to muster rage, I spoke calmly with the same employee. She made a call on my behalf to her supervisor and retrieved my bags quickly.
The other woman eventually got her bags and we wound up on the same shuttle to the same Radisson. She spent the entire time huffing to her husband about how awful the experience had been. Henry, Maggie, and I laughed about the haul we picked up from Caribou on our food vouchers. The first haul of many. Had we known, it might not have been so fun.
Misery loves company so don’t give it any. I knew that once I started down the complaining route my kids would follow. I saw this in the woman and her fellow passengers. They riled each other up, egged each other on. I was with two teenagers who could easily derail into complaining. I already don’t like flying and tend toward impatience and could easily derail myself into complaining. We all made a conscious choice that we weren’t going to get on the complain train. This was quite possibly the best thing we did.
And here is lesson number 4: Take things as they come. No sense in worrying about making that connection or meeting that bag upon arrival. You can’t do anything about it. Worrying only makes you more upset and ruins the intervening experiences.
Had we known how hard things were going to get we would not have been able to laugh at Henry talking in his sleep and asking us what we would like to drink. We would not have enjoyed pedicures (at that time I thought I would no longer leave the airport in Kenya and spent the money I would have spent on that visa on pretty toenails. I was wrong but Maggie still got pretty blue toenails). We would not have laughed at the absolutely ridiculous American television that is on in hotels after midnight.
The next afternoon we boarded our plane now heading for London instead of Qatar, now on American Airlines instead of Qatar Airways. Qatar has better movies, better food, better service, better seats, gives you toothbrushes, socks, and face masks. American Airlines gets you there. Eventually.
They get you there five hours late. Due to a dented door on the outside of the plane, we sat on the tarmac for three hours (after more than an hour delay in boarding). They got us to London but not on time to meet our next connecting flight and thus we were handed more food vouchers and rescheduled tickets. This meant I would now have to rebook my final leg to Djibouti by purchasing a new ticket.
That was possibly my lowest moment up to that time. It took about three hours and more money than I want to think about. And here is lesson number 5:
I have so much to be thankful for. I had the money, or at least the credit card, to get myself home. This is a wildly unique experience in the global scheme of things. Almost everyone in the airport (probably there were a few refugees) is a person of some kind of means. We are in an airport! I know people in Djibouti who have never been in a car. Wealth beyond compare.
We had 51 pounds to spend and had already eaten a delicious Lebanese lunch with our other voucher. The employee said, “Spend it all, girl. They should have given you more.” We ended up literally throwing fistfuls of candy bars and gingerbread men into bags, he added cookies and croissants and fruit buckets. The kids brought it to school.
To make a long story just a bit longer, I will tell you that the tears began to actually leak out when, upon arrival in Kenya, we were missing bags. The hardest one to be missing was Maggie’s bag of clothes and some medicine for a friend. She handled it well, with a passing moment of discouragement. I had to bite my tongue and rub my red eyes to keep from finally, finally yelling at an employee who had nothing to do with the missing bag and was wonderfully helpful.
No one knows where the bags are or which airline is in charge of them or what the numbers are that are attached to them. We may or may not ever see them again.
None of us will go naked. It is just stuff.
I still have one leg to go. I am writing this in good faith that I will get to Djibouti at 2:45 a.m. with no further ado.
P.S. My kids are 100% amazing. This isn’t something I learned on this trip, I was convinced over fourteen years ago. But I saw it again. They did not complain one single time. There was no whining. Not even when the bag with all the new school clothes went missing. Not even when they had to get to school a day late and miss all the first day things with friends and have less time to prepare for classes Monday. There was anxiety, frustration, disappointment. But there was also laughter, gratitude, prayer, and the verbalizing that we were making quite the great memory together. That made the entire fiasco worthwhile.
Here they are, pretending to have an awful time.
P.P.S. Kenya Airways has done a heroic job of finding our missing bags and as of this writing (I am now in Djibouti), they are on their way to their respective locations.
*image via Flickr
Our family consensus after reading this – your kids and you are amazing!
This is soooo good. Both for the story and the lessons. Such solid, good advice on air travel. I love your distinguishing between suffering and just a bad time. I think this is really important for the western world to hear. I’d love to see you explore it more in another piece. We always say you have to have a high tolerance of ambiguity. But here is another thought — our family has talked about this a lot, how we have this expectation of efficiency in the U.S. We don’t have it the minute we leave American soil but while in the U.S. we tend to be more impatient, not give people the benefit of the doubt, and more. It irritates us that we find it so hard to apply the same patience that we have overseas to our lives state side. Thoughts?
Good thought Marilyn – about exploring that more. I’m always happy for new ideas and for ideas that will hopefully resonate with people. So true – the expectation that the American Airlines flight should be on time. I wonder if our impatience comes from the hope (misplaced) that somewhere life is easy and always comfortable, that we’ve ‘put in time’ elsewhere and now deserve or have a right to things going our way. I’ll have to think on it some more.
Your reactions when dealing with stress like this are very telling. I have never snapped at a gate agent, flight attendant, or anyone in hospitality (beyond being a little less than cordial). On the other hand, I’ve traveled with people, even family, who have freaked out when things don’t go according to plan and start cursing everything in sight.
Thanks Turner. I’ll confess I have snapped at hospitality employees, but always wish I hadn’t because the problem is never theirs and it is just my frustration coming out. I think it helped to have my kids along, because you see your reactions through the perspective of a teenager and they help me be better!
On my flight from Quito to the U.S. this summer I missed my connecting flight also – turning my 12 hour travel to over 24 hours (no vouchers for me). I got to meet people from all over the world. Some who were a blessing to me and some I got to bless. The Lord just kept reminding me that it wasn’t about me. He had plans that were outside of my agenda. In the end, I did get a flight home – while unfortunately, some of the more vocally aggressive passengers watched yet one more flight leave without them. It pays to be nice. 🙂
I love this and always appreciate your perspective! I had a bit of a similar thought (in a completely different context) this evening — I left the office very late (in the dark and rain) after working a 12-hour day. I was feeling down, but as I left the office I ran into the cleaning staff who were beginning their shift — for some, a second job. Then I stopped by the grocery store where the cashier seemed exhausted and I overheard another customer saying he’d been up since 5am. And I thought, how lucky I am, and what a wonderful, easy life I have!
Ugh, what a journey! And what an awesome perspective. 🙂 Until I read the last line my question to you was going to be…. “But what about the peanut butter??!” 🙂 Glad you are home!
Haha! Thanks and we’ve got peanut butter!
I’ve been traveling a bit this summer, as well. Over the years I’ve come to think of it as the Travel Bubble – a time out of the world. While I am on the road, I live in the moment, not waiting to arrive, not regretting where I’ve been. Many of the lessons you describe so beautifully have been my lessons as well. I strive to be polite, although I don’t always succeed. A wonderful post. As we say in Quaker circles “This, Friend, speaks my mind.”
Thanks Susan.
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oh Rachel
Grace grace to you! Thank you for reminding us that the employees are only people and they often have no control over anything. They didn’t misplace the bags and they are doing their best…Days with late and canceled flights must be horrendous for them.
As someone familiar with long flights (20 time zones), I agree with the “travel bubble” concept. Many times I’m just under that airline blanket and hibernating until I have to deplane.
I SO needed this reminder. We’re gearing up for our trip to Djibouti with a baby in tow. I have to remind myself that it’s an ADVENTURE!
Thanks Brooke, good luck on your journey back!
[…] if it isn’t all gold and diamonds, it must be suffering. It must be lonely and frustrating and discouraging and really, really hard. Yes, sometimes it is. […]